Our Commitment to Freshness and Customer Care
Flowers Denmark Hill Returns, Refunds & Complaints Policy
At Flowers Denmark Hill, we are proud to be your trusted local florist, dedicated to delivering beautiful, fresh flowers to households and businesses throughout the Denmark Hill area. Our fresh flowers guarantee means that every arrangement you receive from us will be of the highest quality upon delivery. We understand the importance of customer satisfaction and are here to help with any returns, refunds, or complaints you may have.
Fresh Flowers Guarantee in Denmark Hill
We are committed to providing only the freshest blooms and botanicals. All our arrangements are prepared with care and presented at their best. If, for any reason, you are not satisfied with the freshness or condition of your flowers upon arrival, please do not hesitate to get in touch within our freshness window detailed below.
Damaged or Wilting Flowers on Arrival
Your flower delivery should arrive in perfect condition. In the unlikely event that your arrangement is damaged or wilting on arrival, please contact us as soon as possible so we can make things right. To help us resolve the issue efficiently, please provide a clear description of the problem and a photo of the arrangement within 24 hours of delivery.
Freshness Window
Our fresh flowers guarantee covers the first 5 days from the date of delivery. Flowers should remain vibrant and beautiful throughout this period if cared for as advised. If your flowers fail to remain fresh within this window, please notify us immediately so we can investigate and offer a suitable solution.
Refund and Replacement Options
If your flowers arrive damaged or do not meet our freshness standards within the freshness window, you may be eligible for one of the following:
- Full Replacement: We will prepare and deliver a new arrangement at the earliest available opportunity.
- Full or Partial Refund: Depending on the circumstance and your preference, we may offer a refund for the impacted items.
We aim to resolve any quality issues promptly, ensuring complete peace of mind with every Flower Denmark Hill order.
Complaints Procedure
Your satisfaction is our priority. If you wish to raise a complaint about any aspect of our service or your flowers, please reach out to our customer team. We kindly ask for the following information to assist with your enquiry:
- Your order details (e.g., recipient name, order number, and delivery date)
- A description of your concern or feedback
- Supporting photographs, if applicable
We review all complaints thoroughly and strive to respond within two working days. Our team will work with you to address and resolve your concerns personally and professionally.
Trusted Local Florist for Denmark Hill
As a longstanding member of the Denmark Hill community, we value our reputation for reliable, friendly service and exceptional fresh flowers. Whether you are a household or a business, your satisfaction is our business—and your feedback helps us grow and thrive. Thank you for choosing Flowers Denmark Hill for your floral needs.
