Welcome to the online Terms & Conditions (“Terms”) for Flowers Denmark Hill. These terms set out the legal agreement between you, the customer, and Flowers Denmark Hill for our online flower delivery services in Denmark Hill and the surrounding areas. By placing an order on our website or using any of our services, you confirm that you accept these Terms and agree to abide by them. Please read these Terms carefully before placing any orders. If you do not agree with any of these Terms, you should not use our website or services.
These Terms & Conditions apply to all online transactions for flower delivery made by customers situated in Denmark Hill and the neighbouring locations we cover. By using our online flower delivery services, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms are intended for both individuals purchasing as private consumers and businesses purchasing on behalf of their organisation, unless otherwise specified.
1. Product Selection: To begin shopping, browse our catalogue and select the floral arrangements or gifts of your choice. Detailed product descriptions and corresponding prices are provided on each product page. Please note that all images are for illustrative purposes only and that some variations in flower type or colour may occur due to seasonal availability.
2. Placing an Order: Select your desired items, add them to your basket, and proceed to checkout. You will be prompted to enter your delivery and payment information. Please ensure all details, including sender and recipient's information, are accurate and complete. Errors or omissions may cause delays or prevent successful delivery.
3. Order Confirmation: Once your order has been placed, you will receive an automatic order confirmation notification summarising the details of your purchase. This confirmation does not constitute acceptance of your order, but is an acknowledgement that we have received it.
4. Order Acceptance: Your order becomes binding when we dispatch the goods and send you a dispatch confirmation. We reserve the right to refuse or cancel any order for reasons such as: unavailability of products, inability to obtain authorisation for your payment, or errors in product or pricing information.
5. Delivery: We deliver flowers to Denmark Hill and the surrounding areas. During the ordering process, you will be given available delivery dates. While we strive to meet your selected date and time, delivery may be subject to delays due to circumstances beyond our control, such as traffic, weather, or supply issues. We will make reasonable efforts to notify you if a delay arises.
1. Pricing: All prices are stated in Pounds Sterling (£) and include any applicable VAT, unless otherwise noted. Delivery charges will be specified at checkout and are clearly shown before final payment.
2. Payment Methods: Flowers Denmark Hill accepts major credit and debit cards, as well as other online payment methods as detailed at checkout. By submitting your payment information, you represent and warrant that you are authorised to use the chosen payment method and that the funds are sufficient for your purchase.
3. Payment Confirmation: Your order will only be processed once payment has been received in full. If there is a problem with your payment, we will contact you and your order may be delayed or cancelled. We reserve the right to pass on any bank charges we incur if a payment is declined or a chargeback is initiated by you.
1. Cancelling Your Order: If you wish to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request provided the order has not already entered the preparation or dispatch process. Due to the perishable nature of flowers, orders that have already been prepared or dispatched may not be eligible for cancellation or refund.
2. Amending Your Order: Should you need to amend your order (such as changing delivery address, date, or recipient details), please notify us promptly. We will try to implement changes, but cannot guarantee amendments after preparation has commenced.
3. Refunds: Where a cancellation or amendment is accepted within the above guidelines, a full or partial refund may be provided as appropriate. Refunds will only be issued to the original payment method. Refund timelines may vary according to your bank or card provider’s policies. Perishable items, by law and due to their nature, may not always be eligible for return.
In rare instances, certain flowers, colours, containers, or accessories may be unavailable due to seasonal variances or supply chain issues. Whilst we strive to deliver your chosen arrangement, we reserve the right to substitute an item of equal or greater value and similar style, ensuring your arrangement retains its intended look and value. If a significant substitution is necessary, we will attempt to contact you prior to dispatch. Your acceptance of these Terms acknowledges your consent to reasonable substitutions.
1. Delivery Areas: Our delivery services are available in Denmark Hill and neighbouring areas. Please ensure that your requested delivery address falls within our coverage area; orders outside these locations may not be fulfilled.
2. Delivery Times: We offer delivery options according to your selected date, subject to availability. Although we strive to deliver on the chosen date and within preferred times, specific time slots cannot be guaranteed. We cannot accept responsibility for delays resulting from incomplete or incorrect delivery details provided by you.
3. Failed Deliveries: If the recipient is unavailable at the delivery address, the driver may take reasonable steps, such as leaving flowers with a neighbour, at a secure location, or returning them to the shop. A card or notification will be left where appropriate. If redelivery is required, this may incur an additional charge. We are not responsible for any loss arising once flowers have been delivered in accordance with your delivery instructions.
You are responsible for ensuring all order information is accurate and complete. Please verify recipient names, addresses, and any accompanying messages before confirming your order. We do not accept responsibility for delivery failures arising from incorrect or insufficient delivery details not caused by our negligence.
Except where required by law, Flowers Denmark Hill’s liability to you in connection with any order shall be strictly limited to the value of the product(s) purchased. We do not accept liability for:
Nothing in these Terms shall limit or exclude our liability for death or personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law.
Due to the perishable nature of flowers and floral arrangements, the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not always apply. Exceptions may be made at our discretion or as required by law. Non-perishable items, such as vases, may be returned within 14 days provided they are unused and in resalable condition, subject to our returns process. To initiate a return, contact us for further guidance.
Should you be dissatisfied with any aspect of our service or products, please contact us as soon as possible after delivery. We aim to respond promptly and will seek to resolve complaints swiftly and fairly. Complaints regarding quality must be raised within 24 hours of delivery for perishable goods, as flowers will naturally deteriorate over time.
We respect your privacy and are committed to safeguarding your personal data in accordance with UK data protection legislation. Your personal information will be processed strictly in accordance with our Privacy Policy, which sets out how we collect, use, store, and protect your data. By placing an order, you consent to this processing.
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms and any contracts for the purchase of goods from Flowers Denmark Hill shall be subject to the exclusive jurisdiction of the English courts.
1. Severability: If any part of these Terms is found by a court to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
2. Amendments: Flowers Denmark Hill reserves the right to update or modify these Terms & Conditions at any time without notice. The revised Terms will apply to all new orders placed following the effective date of the changes. We encourage you to review these Terms periodically.
3. Waiver: Any failure or delay by us to enforce any provision of these Terms shall not constitute a waiver of that or any other provision.
If you have any questions or concerns regarding these Terms & Conditions, or if you need assistance with an online flower delivery in Denmark Hill or the surrounding areas, please don’t hesitate to get in touch through the contact form provided on our website. Our team is happy to help with queries about orders, deliveries, or these Terms.
These Terms & Conditions apply to all customers using the online flower delivery service in Denmark Hill and neighbouring areas. Thank you for choosing Flowers Denmark Hill.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Denmark Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Denmark Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
